Good customer support is extremely important in a broker
Although online trading, such as binary options and forex trading, is getting very popular, is still a fairly new form of trading. This also means that there will be many beginners – people who have not been trading before they got into this. When you are new to something, you are bound to be a bit confused, and it’s no different with trading. In fact it might be even more confusing to be new to trading than to online gambling for example, as the trading platforms have so many features that traders can use. So, surely you are almost bound to run into to a couple of problems in the beginning of your trading career, and that is why it’s so very important to choose a financial broker that offers a good support, so that you can get the help that you need!
Myself, I would never even consider to trade with a broker that was known to have a bad or average support team. In fact, I always tend to check the support at the broker before I even register an account with them. The way I do it is that I will send them an email with a few questions about the website, the trading platform and the bonuses before I sign up. I then wait to see how long they take to respond, and then I check if the reply I get is helpful. This is really a good way of finding out if the support is good or not.
You can also visit various trading forums online – They are bound to have some good info. In these forums, you can usually find other people’s opinions about a particular broker, and together they share experiences. If someone has had a really bad experience with a particular broker, you should probably check that out before you start trading there. Remember, there are so many brokers out there, that there’s really no reason to go for one that has a bad reputation!
Perhaps one of the most effective ways to find a good broker is to visit sites like http://www.binaryoptions.pm, which has a large set of reviews for different binary brokers. You can read the reviews, which will go over the customer support, along with a wide array of other features and services that the broker offers and then rate them so that you can easily see which broker is better than the other. There is a similar site for forex brokers called http://www.forextrading.pm, which pretty much does the same thing, but for traders that are into forex trading rather than binary trading.
Lastly, I would like to say that you should make sure of two things. The first thing is that, in the event that your English isn’t perfect, you try to find a broker that offers support in your own language. This can be massively helpful if you run into a particular problem which you can’t really describe using English. Many brokers today are available in over 15 language, so unless you speak a very rare language, this shouldn’t be a problem. The second thing is to make sure you chose a broker which offers several different contact options. I personally wouldn’t go for a broker that didn’t offer support via both email, chat and telephone. Sure, just because a broker doesn’t offer all these three alternatives doesn’t necessarily mean that they have a bad support, but since there are so many brokers that do offer contact in all three forms, why shouldn’t you go for one that does?